We can’t wait to welcome spectators to Trent Bridge for the opening two home fixtures of the 2021 Vitality Blast; against Birmingham Bears on Friday 11 June and Derbyshire Falcons on Friday 18 June.
As further action in order to secure your seat(s) may be required, we have compiled a list of frequently asked questions to guide you through a process designed to make you feel safe and secure on your return to Trent Bridge.
I have already purchased general admission tickets. What action do I need to take in order to attend?
Having already purchased ground admission tickets for one or both of Notts Outlaws' opening two matches in the 2021 Vitality Blast, you may now need to take further action in order to secure your seats.
In line with the government’s roadmap out of lockdown, our capacity will be restricted for the matches against Birmingham Bears (Friday 11 June) and Derbyshire Falcons (Friday 18 June), and all spectators must have tickets for allocated seats within household groups or support bubbles only.
Therefore, there may be more you need to do in order to secure your seat(s).
A limited number of seats are available for allocation among those in possession of general admission tickets.
An automatic allocation of seats will take place from 12 noon on Friday 4 June.
In order for us to comply with government guidance, it is however essential that spaces are applied between household groups and support bubbles.
If more than one household or support bubble is included within your booking, please let us know; either by completing an online form here, by email to questions@nottsccc.co.uk or by phone on 0115 899 0300 (9.30am to 4.30pm, Monday to Friday). We will then be able to allocate your seats accordingly.
We are hopeful of fulfilling all general admission orders within our reduced capacity for both fixtures. If this proves not to be possible, however, we will let you know at the first opportunity. You will have a credit applied to your account for use later in the tournament or will be able to claim a full refund.
I have already purchased general admission tickets. How do I secure my seats?
A limited number of seats are available for allocation among those in possession of general admission tickets.
An automatic allocation of seats will take place from 12 noon on Friday 4 June.
In order for us to comply with government guidance, it is however essential that spaces are applied between household groups and support bubbles.
If more than one household or support bubble is included within your booking, please let us know; either by completing an online form here, by email to questions@nottsccc.co.uk or by phone on 0115 899 0300 (9.30am to 4.30pm, Monday to Friday). We will then be able to allocate your seats accordingly.
Once your allocated seats have been reserved, you will receive a confirmation email and your ticket(s) will be stored within the ‘Account’ section of your ticketing account under the menu item ‘My Orders’.
From here, you will be able to either print at home or store your ticket(s) on your smartphone in preparation for your visit to Trent Bridge.
Kindly note that you will need to download your tickets, and either print them or store them on your phone, prior to arriving at the gates of Trent Bridge.
General admission tickets, which you may have already downloaded, are no longer valid. Please be sure to download your new ticket once you have received your confirmation email.
Am I guaranteed a ticket?
We are hopeful of fulfilling all general admission orders within our reduced capacity for both fixtures. If this proves not to be possible, however, we will let you know at the first opportunity and you will be entitled to a full refund.
Can I choose where I sit?
An automatic allocation of seats will take place from 12 noon on Friday 4 June, taken from the limited available selection.
Our system will automatically surround you with empty seats to comply with venue safety guidance.
In order to maintain a secure environment for players, support staff and match officials, the Pavilion building, Pavilion seating, the rear of the Pavilion and the nearby entry point to our venue will be closed and referred to as a ‘red zone’.
The use of lifts will be severely restricted in the interests of Covid safety. Therefore, if you are allocated seats in the top or middle tier at the Radcliffe Road End and you’re not comfortable taking the stairs, we would heartily recommend contacting our friendly ticket office team at questions@nottsccc.co.uk or on 0115 899 0300 and we will endeavour to provide an alternative.
I’m involved in a support bubble. Can we all attend together?
If you are part of a lawful support bubble in line with government guidance, you are permitted to attend as a group.
Can I simply gain admission on the day with my existing general admission ticket?
No, your general admission ticket is no longer activated for use and will be replaced by the allocated seating ticket you receive in the coming days.
All seats must be reserved in advance of the day of the game to enable us to safely prepare the ground for the fixture.
Tickets can be downloaded and presented either on smartphone or having been printed at home. Information for those without access to either facility is listed within the final FAQ at the bottom of this guide.
Entry without a valid reserved seat match ticket will not be permitted and there will be no ticket collections on the day of the game.
I no longer wish to attend this fixture. Should I take any action?
If you no longer wish to attend a fixture for which you have already purchased a general admission ticket, you can let us know and arrange your refund by completing our online form here...
Alternatively, feel free to email our friendly Ticket Office team at questions@nottsccc.co.uk.
You may wish to watch the match live via our streaming service at trentbridge.co.uk/live.
I am a member or Season Ticket holder and the general admission tickets I purchased were for guests. Can we sit together?
If you purchased tickets on behalf of guests and have already secured your own seat as a member or Season Ticket holder, please contact our friendly Ticket Office team at questions@nottsccc.co.uk or on 0115 899 0300 and, so long as you are part of the same household or support bubble, we will endeavour to merge the two bookings. Kindly note, however, that this may not be possible.
What time will gates be open?
Gates will open one hour prior to the start of play; 5.30pm for a 6.30pm start for the fixture against Birmingham Bears on Friday 11 June and 5pm for a 6pm start for the visit of Derbyshire Falcons on Friday 18 June.
In order to prevent unnecessary queues, please arrive from the time stipulated above and do so via the gate printed on your ticket.
Which gate should I use?
The gate through which you should enter the venue will be displayed upon your match ticket. In order for us to regulate the flow of people, not all gates will be open.
How do I secure a wheelchair position or a seat with disability or accessibility needs?
To secure a wheelchair position or to let us know about your disability or accessibility needs, please contact us via questions@nottsccc.co.uk or 0115 899 0300 and our friendly team will endeavour to help you.
Do I need to bring my own face covering and hand sanitiser?
Yes, please bring your own face covering, which we kindly request that you wear when arriving and moving around the ground.
A face covering is not required whilst in your seat, and please feel free to remove it whilst consuming food or drink.
If you forget or lose your face covering, have a chat with your nearest steward who will be able to assist you.
Hand sanitiser will be provided, but a bottle of your own might prove useful nonetheless.
Will I be permitted to swap seats, move around the stand and socialise within the venue?
Sadly, no. To ensure compliance with government guidance, your allocated seat must be the only one you frequent throughout. Please ensure that you maintain a safe distance between yourself and other groups throughout the course of the event.
Will food and drink be available at the ground?
A number of catering outlets will be positioned around the ground with bar, snack and limited hot food provision available, all via cashless payments only. Kindly note, however, that the Cricketers’ Suite on the first floor of the Radcliffe Road building will be closed.
If you are unsure as to the location of your nearest catering outlet, one of our friendly stewards will be delighted to assist you.
Spectators will be permitted to bring their own food and non-alcoholic drink. Kindly note, however, that supporters are not permitted to bring glass containers or alcohol into Trent Bridge on Vitality Blast matchdays.
Will toilet facilities be open?
Yes, toilet facilities will be open and signposted, albeit not in red zone areas such as the Hound Road concourse and the Pavilion.
Stewards will be on hand to guide you in relation to your nearest facility.
What about the Club Shop, Ticket Office and library?
The Club Shop, situated beneath the back of the Radcliffe Road Stand, will be open, albeit with limits applied to the numbers that can enter at any one time.
The Ticket Office, Radcliffe Road reception and library will be closed, however if you have any questions on the day, please seek out your nearest steward.
Can I walk around the ground?
Limited movement between concourses will be permitted for the purposes of visiting the toilets, catering facilities and Club Shop.
We do, however, request that this is kept to a minimum, that you wear a face covering, follow directional signage and remain at least two metres apart from your fellow spectators.
Please bear in mind that the ground will become less an oval and more a horseshoe shape owing to the red-zoning of the Pavilion and Hound Road concourse.
Is parking available?
Unfortunately, in order to maximise space for the flow of people with social distancing intact, there will be no car or bicycle parking available on the ground.
Car parking is available on the Bridge Field Car Park, situated on Bridgford Road 200 yards beyond Trent Bridge with both the ground and the car park on your left, with advanced booking required. Car park passes, priced at £5, are available for booking online at tickets.trentbridge.co.uk.
Bicycle parking at the same location must also be booked in advance as per the above, but will be free of charge.
Will printed scorecards be available at the ground?
Sadly not, however, both of our electronic scoreboards will be in operation and you will have access to free Wi-Fi via _The Cloud. You will be able to follow the live scorecard via trentbridge.co.uk/live and we will make a completed scorecard available via downloadable PDF online in the days that follow the fixture.
Can I leave the venue and come back during the course of the match?
Yes, you will be permitted to leave and re-enter the ground. Please be sure to check-in with a steward on the gate as you leave, as they will need to scan out your ticket in order for you to be allowed back in without any issues.
How do I contact the ticket office on the day of the game?
Although the ticket office building will be closed, you will be able to book tickets for future matchdays online or get in touch by email at questions@nottsccc.co.uk or by calling 0115 899 0300. The phone line will be open from 9.30am until close of play.
Opening hours on non-matchdays are 9.30am to 4.30pm, Monday to Friday.
I am unable to book online, don’t have an email address, don’t have access to a smartphone or printer or have experienced issues using the system. Can you assist me to secure my tickets?
Yes, our ticket office phone lines are open Monday-Friday 9.30am-4.30pm. Please call 0115 899 0300 for assistance or email questions@nottsccc.co.uk.