The small print

 

When you book your hospitality experience with us online, full payment will be taken during the booking process.

If you book directly with a member of our team, we will request that you either pay in full – or provide a 50% deposit – within 30 days of placing your booking.

The circumstances in which refunds can be made available are outlined within the policy below. In no other circumstances can monies be refunded.

If you have requested printed tickets, packs will be distributed approximately three weeks prior to the match. If you have requested e-tickets, they will be made available to download in good time for the game.

Kindly note that match tickets can only be issued once payment has been received in full.

Bookings of fewer than ten guests for the Sobers Hall, Derek Randall Suite, Boundary’s Edge Suite & Restaurant Six may be allocated space on a shared table.

Please ensure that alcohol consumption is limited solely to within the facility in which you are housed.

The bars within our hospitality facilities will close after the last ball of the day is bowled. Guests are kindly requested to vacate the facility 30 minutes after close of play.

Kindly note that we require all hospitality guests to drink responsibly and that any lack of decorum resultant from being under the influence of alcohol may result in being asked to leave the venue without a refund being provided.

Only bona-fide ticket holders will be permitted entry to hospitality facilities. It is not permissible to invite extra guests and any unauthorised person seeking access will be politely refused.

Smoking is only permitted in designated areas on the ground and is prohibited within all buildings and seating areas.

The dress code in hospitality areas is smart casual. Should you try to enter whilst wearing trainers, shorts or sportswear, we won’t be able to permit entry.

Do bear in mind that music, fireworks and other relevant frivolities may be incorporated as part of the entertainment on international matchdays. 

Due to the occasionally inclement British weather, play cannot always be guaranteed. However, your hospitality package will be available regardless of the state of play or weather conditions. 

If, however, your hospitality package is for a Test Match and the game has concluded prior to the day on which you are due to visit, you shall be entitled to a full refund.

All other circumstances in which a refund of the seat ticket element of your package will be offered, in line with ECB refund policies, are outlined below.

 

Refund Scheme – Test Match 2024 

If play is restricted or does not take place at the ground on the day for which this seat ticket is valid, you may claim a refund of only the match ticket value subject to there being:

(a) Zero to 15 overs played - a full refund.

(b) 15.1 overs to 30 overs played - a 50% refund. In no other circumstances can money be refunded. 

Kindly note that this policy also applies to bookings in the Century Club.

 

Refund Scheme – Vitality International T20

If play is restricted or does not take place at the ground on the day for which this seat ticket is valid, you may claim a refund of the match ticket value subject to there being:   

(a) Zero to 10 overs are played and no result is obtained - a full refund; (b) 10.1 overs to 20 overs are played and no result is obtained - a 50% refund.  In no other circumstances can money be refunded. 

Kindly note that this policy also applies to bookings in the Century Club.

Please note that in the event of any refund being due, Nottinghamshire County Cricket Club will contact you to make the necessary arrangements.

 

Refund Scheme – Metro Bank One Day International 2024

If, for the day for which the hospitality package is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match seat ticket value element subject to there being: (a) zero to 15 overs played and no result is obtained - a full refund; (b) 15.1 overs to 30 overs played and no result is obtained - a 50% refund. In no other circumstances can money be refunded.

Kindly note that this policy also applies to bookings in the Century Club.

Any seat ticket refund will be claimed on your behalf and refunded back to the original purchaser. The refund will be processed either by refunding to the debit or credit card used to make the purchase or by BACS payment.