Read on for our full terms and conditions, including information on:

 

Conditions of Sale

Tickets are sold subject to the regulations of Nottinghamshire County Cricket Club and the England and Wales Cricket Board.

Physical tickets are only valid if presented complete with the counterfoil.

Cricket is against ticket touting – you must not buy or sell tickets for more than face value. Any purchaser contravening this regulation will be prevented from purchasing tickets in the future.

If we reasonably suspect you have committed such a ticket touting offence, we will notify the ECB who may in turn notify other First-Class counties and the Marylebone Cricket Club and/or the relevant law enforcement authorities.  The information we share may include your personal details, information about the offence and about ticket purchases (including payment details).  We will use this to identify and prevent ticket touting offences and disorder at matches.

The ECB closely monitors online auction and ticket re-sale sites in conjunction with its host venues.  Any ticket which is being offered for sale or which is sold for more than its face value is in breach of the ticket’s terms and conditions and is liable to be cancelled.

This will result in the holder of such a ticket being refused admittance to, or being removed from, the ground. The venue reserves the right to request a ticket holder to verify his/her identity and to confirm the manner in which he/she came to be in possession of a ticket.  If you, as the original ticket applicant, have been allocated one or more tickets which you no longer require, you may only pass on any such ticket to a friend, family member or other person permitted by the relevant ticket terms and conditions, and on the condition that such transfer is for no more than its face value

Please see www.ecb.co.uk/tickets/touting for full re-sale/refund policy.

All tickets are issued by or on behalf of Nottinghamshire County Cricket Club.  Each Ticket is and shall remain at all times the property of Nottinghamshire County Cricket Club.

Kindly note that only Nottinghamshire members are permitted Pavilion tickets (subject to availability). Taking a seat in this area as a non-member, unless specific permission has been obtained from the venue, will put the ticket holder in breach of our terms and conditions. Non-members will not be permitted access to the ground with Pavilion tickets and any member purchasing tickets beyond their allocation will be contacted by the ticket office in order to arrange relocation to a public area of the ground. If relocation cannot be arranged in these circumstances, tickets will be cancelled. Member priority windows apply to holders of a bone fide membership for the season during which the fixture is due to be played. It is not permitted for those without a valid membership for that season to obtain tickets during these windows.

No person who is subject to a ban imposed and/or recognised by the ICC, the ECB or any other ICC Member as a result of a breach of any applicable ICC, ECB or other ICC member rules, regulations, codes or directives shall be permitted to enter the ground and any such person found within the ground on any matchday shall be liable to immediate removal from the ground.

Please note that the use of any cameras or mobile devices or any electronic equipment, for the recording, transmission or communication of match footage, details, statistics, images (on any platforms including but not limited to websites and social media) etc., is not permitted other than with the proper accreditation.

You can, however, take pictures for your own personal use, providing you do not use specialist equipment such as telephoto lenses, tripods or mono pods.

Accredited photographers will be present during the match and will be taking images for use on our printed marketing materials and digital channels. If you or anyone in your party would not like photographing, then please inform our photographer or your nearest steward.

Ticket prices include VAT - reg no 117743861. Refunds will only be permitted under the terms of the ECB Refund Scheme. 

Tickets are issued subject to Ground Regulations established by the venue and/or the ECB and the venue and/or the ECB shall be entitled to refuse admission to any ticket holder in reasonable circumstances and shall give written reasons if requested. A copy of the full Ground Regulations currently in force is available on the official website here…

Printed copies can be made available upon request.

The venue and the ECB reserve the right to change these conditions.

Please note that music and other entertainment are likely to be part of the entertainment package at major matches.

 

Refund Policy: Test Match Cricket

For days 1 to 4 of the Test Match:  If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) zero to 15 overs played - a full refund; (b) 15.1 overs to 30 overs played - a 50% refund.  In no other circumstances can money be refunded. 

Refunds will be made automatically by Nottinghamshire CCC to the original purchaser only, by refunding their debit or credit card. For refund queries telephone 0115 899 0300. Also visit www.ecb.co.uk/refundscheme. Please allow 30 days from the date the refund is confirmed for your refund to be processed.

In respect of tickets purchased at the ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to the host venue within 28 days of the match date.  Please allow 30 days from the receipt of the claim for your refund to be processed.

This refund policy does not apply to day 5 of Test Matches. For Day 5 tickets, a full refund may be claimed on the value of the ticket only if there is no play.

This refund policy also does not apply to discounted tickets on day 3 or 4 if the main reason for the discount is the prospect of an early finish (less than 30 overs). 

Cricket is against ticket touting – you must not buy or sell this ticket for more than its face value.  Please see www.ecb.co.uk/tickets/touting for full re-sale/refund policy.  All tickets are issued by or on behalf of Nottinghamshire CCC.  Each Ticket is and shall remain at all times the property of Nottinghamshire CCC.

Kindly note that bookings in the Century Club are subject to our hospitality terms and conditions, which can be found here...

 

Refund Policy: Vitality International T20 Cricket

If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) zero to 10 overs are played of the only or last match of the day and no result is obtained - a full refund; (b) 10.1 overs to 20 overs are played of the only or last match of the day and no result is obtained - a 50% refund. In no other circumstances can money be refunded. 

In respect of tickets purchased in advance for the day on which this ticket is valid, the refund process will be commenced automatically by Nottinghamshire County Cricket Club to the original purchaser only. Any refunds will be processed either by refunding to the debit or credit card used to make the purchase.

In respect of tickets purchased at the ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to the host venue within 28 days of the match date.  Please allow 30 days from the receipt of the claim for your refund to be processed.

For refund queries, please contact our ticket office via questions@nottsccc.co.uk or 0115 899 0300. Information is also available at www.ecb.co.uk/refundscheme. Please allow 30 days for the refund process to take place.

Cricket is against ticket touting – you must not buy or sell this ticket for more than its face value.  Please see www.ecb.co.uk/tickets/touting for full re-sale/refund policy.  All tickets are issued by or on behalf of Nottinghamshire CCC.  Each Ticket is and shall remain at all times the property of Nottinghamshire CCC.

Kindly note that bookings in the Century Club are subject to our hospitality terms and conditions, which can be found here...

 

Refund Policy: Metro Bank One Day International Cricket

If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) zero to 15 overs played and no result is obtained - a full refund; (b) 15.1 overs to 30 overs played and no result is obtained - a 50% refund. In no other circumstances can money be refunded.

In respect of tickets purchased in advance for the day on which this ticket is valid, the refund process will be commenced automatically by Nottinghamshire County Cricket Club to the original purchaser only. Any refunds will be processed either by refunding to the debit or credit card used to make the purchase.

For refund queries, please contact our ticket office via questions@nottsccc.co.uk or 0115 899 0300. Further information is available at www.ecb.co.uk/refundscheme. Please allow 30 days for the refund process to take place.

Cricket is against ticket touting – you must not buy or sell this ticket for more than its face value.  Please see www.ecb.co.uk/tickets/touting for full re-sale/refund policy.  All tickets are issued by or on behalf of Nottinghamshire CCC.  Each Ticket is and shall remain at all times the property of Nottinghamshire CCC.

Kindly note that bookings in the Century Club are subject to our hospitality terms and conditions, which can be found here...

 

Refund Policy: Vitality Blast Cricket

If play is restricted to 9.5 overs or less and no result is obtained, you will be entitled to a full refund on your ticket. If your ticket has been purchased in advance, this will be refunded automatically to the relevant credit or debit card.

Tickets purchased on the gate can be returned to the ticket office for a full refund. Alternatively, you may prefer to exchange for any other home regular season match during the same season (subject to availability). 

If ten overs or more are played but no result is obtained, please feel free to exchange your match ticket for any other regular season match at Trent Bridge during the same season (subject to availability).

Kindly note, we require ticket exchanges to have been made in advance of the day of your chosen fixture.

This policy applies only to paid-for match tickets. Bookings in the Century Club and T20 Takeout packages are subject to our hospitality terms and conditions, which can be found here...

 

Refund Policy: Outlaws Season Ticket

If, in any given regular season Outlaws fixture, play is restricted to 9.5 overs or less and no result is obtained, you will be entitled to claim a complimentary match ticket for a regular season home match during the same season. 

You may wish to use this to collect a ticket for a day of County Championship cricket for yourself, or to claim an additional ticket for a friend or family member to attend a Vitality Blast or Metro Bank One Day Cup fixture (subject to availability).

Kindly note, we require ticket exchanges to have been made in advance of the day of your chosen fixture.

This policy applies only to paid-for Season Tickets. 

 

Refund Policy: Vitality Blast Quarter-Finals

If over the course of the two days allocated for the match, play is restricted to 9.5 overs or less and no result is obtained, then you will be entitled to a full refund on your ticket. In no other circumstances can money be refunded.

This policy applies to paid-for match tickets only. Bookings in the Century Club and T20 Takeout packages are subject to our hospitality terms and conditions, which can be found here...

 

Refund Policy: Metro Bank One Day Cup Quarter/Semi-Final stages

If over the course of the two days allocated for the match, play is restricted to 9.5 overs or less and no result is obtained, then you will be entitled to a full refund on your ticket. In no other circumstances can money be refunded.

This policy applies to paid-for match tickets only.

 

Refund Policy: Metro Bank One Day Cup, Group Stages and the Final at Trent Bridge

If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), the venue is unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played and no result is obtained - a full refund; (b) 15.1 overs to 30 overs played and no result is obtained - a 50% refund.  In no other circumstances can money be refunded. 

Please note that, in the event that the final is not completed on the scheduled day, there is a reserve day (the following day).

In this event, your ticket will be valid for entry on the reserve day, or you will still be entitled to claim a proportion of your match ticket as a refund, as follows:

  • If zero to 15 overs are played and no result is obtained on the scheduled day: a full refund
  • If 15.1 overs to 30 overs and no result is obtained on the scheduled day: a 50% refund
  • If 30.1 overs or more are played and no result is obtained on the scheduled day: no refund

In respect of tickets purchased in advance for the day on which this ticket is valid, the refund process will be commenced automatically by Nottinghamshire County Cricket Club to the original purchaser only. Any refunds will be processed either by refunding to the debit or credit card used to make the purchase or by BACS payment.  

 For refund queries, please contact our ticket office via questions@nottsccc.co.uk or 0115 899 0300. Further information in relation to refunds for the final is available at www.ecb.co.uk/refundscheme. Please allow 30 days for the refund process to take place.

Bookings in the Century Club are subject to our hospitality terms and conditions, which can be found here...

 

Refund Policy: Lincolnshire v Notts Outlaws at Lindum CC

If no play is possible on the day of the fixture (0.0 overs bowled), you will be entitled to a full refund on your ticket. If your ticket has been purchased in advance, this will be refunded automatically to the relevant credit or debit card.

Kindly note that tickets will not be refundable in the event of a rain-shortened fixture.

 

Robin Hood Beer and Cider Festival | Ticketing Terms and Conditions

*Kindly note that, whilst the festival is being ticketed by Nottinghamshire County Cricket Club as a service to the event organisers, these terms and conditions are that of CAMRA as opposed to that of Trent Bridge.

Purchasing tickets for the 2024 festival

Thank you for purchasing tickets for our 2024 festival. Please note that all tickets are non-refundable and cannot be returned to the box office. If you are in a position where you cannot attend the festival, please feel free to pass your ticket on to friends and family for no more than face value.

In the event of a cancelled or reduced capacity event

  • We reserve the right to cancel your ticket(s) due to events beyond our reasonable control and/or should we believe it is reasonable to do so on health and safety grounds. If we cancel your ticket(s) in such circumstances, you will be eligible for a refund of the face value of the ticket(s). We have absolute discretion as to which tickets to cancel in a situation where reduced capacity at the venue results in a requirement to cancel a proportion of tickets. 
  • We reserve the right to impose health and safety related conditions which attendees must comply with. Any attendees refusing to comply with such conditions may have their ticket(s) cancelled, be refused entry or removed from the venue. 
  • We shall not be liable to you for failure to perform any of our obligations to the extent that the failure is caused by an event beyond our reasonable control. Personal arrangements and expenditure, including travel, accommodation and other costs and expenses incurred by you relating to the event which have been arranged by you are at your own risk, and we shall not be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as the result of the cancellation, rescheduling or alteration of the festival.

 

Notts Street Food Festival Events | Ticketing Terms and Conditions

*Kindly note that, whilst the festival is being ticketed by Nottinghamshire County Cricket Club as a service to the event organisers, these terms and conditions are those of Notts Street Food as opposed to Trent Bridge.

Purchasing tickets 

Please note that all tickets are non-refundable and cannot be returned to the box office.

With a significant proportion of the Food Festival event taking place under cover to the rear of the PKF Smith Cooper Stand, we've got you covered if the weather takes a turn for the worse. Therefore, the Food Festival will proceed as planned in the event of inclement conditions.

In the event of a cancelled or reduced capacity event

  • We reserve the right to cancel your ticket(s) due to events beyond our reasonable control and/or should we believe it is reasonable to do so on health and safety grounds. If we cancel your ticket(s) in such circumstances, you will be eligible for a refund of the face value of the ticket(s). We have absolute discretion as to which tickets to cancel in a situation where reduced capacity at the venue results in a requirement to cancel a proportion of tickets. 
  • We reserve the right to impose health and safety related conditions which attendees must comply with. Any attendees refusing to comply with such conditions may have their ticket(s) cancelled, be refused entry or removed from the venue. 
  • We shall not be liable to you for failure to perform any of our obligations to the extent that the failure is caused by an event beyond our reasonable control. Personal arrangements and expenditure, including travel, accommodation and other costs and expenses incurred by you relating to the event which have been arranged by you are at your own risk, and we shall not be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as the result of the cancellation, rescheduling or alteration of the festival.

 

I want to return a retail item

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied, we will be happy to offer a refund, exchange or replacement on goods returned to us within 30 days of receipt, provided that returned goods are in their original, unopened and unused condition. Your statutory rights are not affected. Instructions for return will also be included with your order.

Our return address is as follows:  
Nottinghamshire County Cricket Club (Shop)
Trent Bridge
Nottingham
NG2 6AG

 

Accessibility at Trent Bridge

All members of staff at Trent Bridge are here to help visitors to our venue have a marvellous time. We aim to fully understand the needs of each of our visitors to ensure we provide a positive experience for everyone. To discuss any particular needs you may have as a visitor, please give our friendly Ticket Office team a ring on 0115 899 0300 or email questions@nottsccc.co.uk.

For further information, please visit our Accessibility page, or get in touch with a member of our Ticket Office team via the contact details above.

 

Terms and Conditions: Junior Outlaws Coaching

Your child may be photographed during activities at the Holiday Camp for promotional purposes for Nottinghamshire County Cricket Club. If you do not wish your child to be in any photographs, please let the coach know before the start of the session.

Confirmation: Your place on the camp will be confirmed via email after we receive your booking form accompanied by payment. It is your responsibility to ensure confirmation is received, if you do not receive an email please contact 0115 982 3000, before the camp is due to start.

Cancellation: If you wish to cancel the booking you must notify us immediately in writing via email to mitchell.adlington@trentbridge.co.uk Until written confirmation is received we will continue to hold your place. It is the responsibility of the person making the booking to ensure they have booked on the correct course and dates. Should the wrong course have been booked, refunds will only be provided in accordance with the standard terms of cancellation given below.

Terms of cancellation: If a cancellation is made prior to 14 days before a course a full refund will be provided with an administration fee of £5.00 deducted. If the booking is moved to another date 14 days or more prior to the course then there will be no booking charge. If a cancellation is made between 14 and 7 days before a course a 50% refund will be provided. If a cancellation is made within 7 days of the course taking place, no refund will be provided.

Booking: Responsibility for the details of bookings and for payment lies with the person making the initial booking. All bookings will be confirmed via email. If the Cricket Coaching you require is fully booked, please email gareth.isaac@nottsccc.co.uk to be added to a waiting list. For safety reasons, bookings must only be made for the correct age group for your child. Any ineligible bookings will be cancelled, refunded and an admin fee charged. We reserve the right to move players between groups on Cricket Coaching based on the coaches’ judgment. This decision is final.

Personal Property: All of your player’s personal property is your own responsibility. If anything is missing when your player leaves please let Nottinghamshire County Cricket Club know about it immediately and state the name of the Head Coach that ran the Cricket Coaching Session. Expensive and treasured items such as jewellery, friendship bands, mobile phones, designer clothes/shoes/trainers etc should not be brought to Cricket Coaching Session as they are often unnecessary and inappropriate on sports activity camps. During all activity, jewellery and other similar items may not be worn; the player will not be permitted to take part unless those items are removed. Users will make use of these facilities at their own risk including the security of any keys used. It is recommended that all items brought to Cricket Coaching Session are clearly marked with the player’s name.

Meals and Snacks: No food or drink is included in the Cricket Coaching Session cost, players are expected to bring packed lunches and water based drinks as there may be no opportunities to purchase food.

Incompatibility: We reserve the right to exclude or refuse any player at any time, prior to and during the camp if, in our opinion, that player is incompatible with the general well-being of the Cricket Coaching Session e.g. bullying, disruptive or aggressive behaviour. Any additional costs incurred such as transportation home will be at the player’s expense, and no refund will be made. Players who have fallen ill prior to a Cricket Coaching Session should not be brought or attend so that infection is restricted. We reserve the right to exclude any player for this reason.

Date Protection: We will use your details to mail and/or email you with future information about our services and products; you may opt out of our mailing list when booking, or afterwards at any stage.
Details of our privacy notice can be found here.

Parent & Player Feedback: Nottinghamshire County Cricket Club endeavours to provide the best possible service to our customers at all times. Please tell others if you are happy with your experiences; if you have concerns or suggestions, please tell us. We value your feedback and will use it do inform any future decisions in order to develop and improve our services. Concerns should be raised initially with your player’s Head Coach or with Nottinghamshire County Cricket Club for more serious issues.

 

Ticket Exchange

If you are no longer able to attend a day’s play for which you have purchased a ticket, you may be able to resell your seats via our Ticket Exchange platform.

The page, available only for our sold-out matchdays, allows spectators to offer tickets for sale at the original face value of the ticket.

The value of any tickets that are sold via the Ticket Exchange platform will be credited to the card used to make the original purchase, less a 10% seller's fee. If you paid for your seats by another means, the refund will be credited to your Trent Bridge ticketing account.

If any tickets are not sold, the purchaser will not receive any proceeds, and their original tickets will remain valid.

 

Car Parking

Kindly note that vehicles in our car parks are parked at the owner's risk, and that Nottinghamshire CCC accepts no liability should your vehicle be damaged or stolen, or should items within your vehicle be subject to theft by third parties.